Service

Contact us

For questions about your account or for general questions about offers or delivery services please call our dress-for-less hotline or send us an email. Of course we also welcome your suggestions about our Internet presence.

 

eMail:

service@dress-for-less.de

Telephone:

+49 (0) 1806 for-less / +49 (0) 1806 3675377

(0,20 €/min in the German network, max 0,60 €/min in the mobile network) (Monday until friday from 09:00 until 18:00 (CET))

Fax:

+49 (0) 1805 Shopfax / +49 (0) 1805 7467329
(Shopfax. 0,14 €/min in the German network, max 0,42 €/min in the mobile network)

Post:

dress-for-less GmbH
Mönchhofallee 1
D-65451 Kelsterbach
Germany

Help/FAQ

How can I pay?

At dress-for-less you can pay using PayPal, Visa, Mastercard, American Express, Cash on delivery, Prepaid Purchase, Klarna - Open Invoiceand SOFORT Banking.

Are there any risks when I pay by credit card?

At dress-for-less we take your online security and privacy very seriously. Our security server automatically encrypts your personal details when you enter them. We do also not store your credit card number at all as it is sent straight through to the relevant banks in order to process the payment.

Are there any risks when I pay by debit card?

Maestro is the most-used payment method in the world. This is because of it's excellent security, and the number of vendors who accept it is growing daily! Your transaction is secured by your SecureCode which is an online PIN issued to you by your bank. This number is entered as a confirmation that you are the owner of the Maestro debit card being used for the transaction. You can register for your SecureCode online by clicking here.

What is a MasterCard SecureCode?

Your MasterCard SecureCode is a form of online PIN which makes your purchases with debit card safer for you. This code only needs to be registered for once and can be used for every online purchase you make with your Maestro card. You can register with your bank for your SecureCode by clicking here.

Do you accept international orders?

dress-for-less welcomes orders from over 20 countries. Deliveries to customers outside Germany may take a little longer. Click here for information on delivery.

Where do you deliver to in the UK?

We deliver everywhere in England, Scotland, Wales, Northern Ireland, Jersey, Guernsey and the Channel Islands. Deliveries to all other British territories will be charged at the relevant rates.

In which territories do you deliver in Spain?

We ship your order in the whole territory of Spain. For the Canary Islands, Ceuta, Melilla and Andorra only Standard shipping is available. For these areas import taxes may occur, you have to take them in your own account. On the Canary Island the delivery lead time is 12-15 working days.

In which countries do you deliver?

We send your order in many countries to your home. Select your country of delivery in the head of our website and look at the shipping cost information.

Are international orders safe?

dress-for-less operates in conjunction with DHL, a major international courier. Although your orders may take a few days to reach you, there is no risk in ordering from us. You will get your order as soon as possible!

What about delivery costs?

We deliver to more than 40 countries! Click here for more information about delivery costs to your country.

What about returns?

If you are anything less than delighted with any item for any reason, you can send it back to us within 14 days of receipt. The goods must be returned in saleable condition and in the original packaging. Click here for more information on returns.

Which address should I use for returns?

If you are anything less than delighted with any item for any reason, you can send it back to us within 14 days of receipt. The goods must be returned in saleable condition and in the original packaging to the following address:


dress-for-less GmbH
Abteilung Retouren
Mönchhofallee 1
D-65451 Kelsterbach
Germany

Do I have to pay for returns?

Outside Germany and Austria the customer has to carry the costs of returns.

Refunds

We will refund your purchase. For payments by credit card, the purchase amount will be credited to your credit card account. The same applies to purchases made with debit cards. Refunds are usually processed within three to five days after the goods are received back at dress-for-less. However it can, in a few cases, sometimes take between 1 and 2 weeks to refund your money.

Can I contact dress-for-less by telephone?

Why certainly!
RYou can call us on:
+49 (0) 1806 for-less / +49 (0) 1806 3675377
anytime Monday until friday from 09:00 until 18:00 (CET).
Or send us an e-mail to
service@dress-for-less.de

Delivery

Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
5,99 €
ca. 1-2 Working days
Cash on delivery fee
DHL Nachnahme
+3,60 € Cash on delivery fee
+2,00 € DHL fee
 
Express
DHL
5,99 €
+10,99 € Expresszuschlag
16,98 € 
1 Werktag
bei Bestellungen
bis 17:00 Uhr MEZ
Minimum order value
29,90 €
Means of delivery
Partner
Standard
Post.AT
Delivery costs
Delivery time
5,99 €
4-7 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
Post CH
Delivery costs
Delivery time
8,99 CHF
3-4 Working days
Minimum order value
34 CHF
Means of delivery
Partner
Standard
Post NL
Delivery costs
Delivery time
5,99 €
2-3 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
postnord
Delivery costs
Delivery time
39,99 DDK
2-3 Working days
Minimum order value
220 DDK
Means of delivery
Partner
Standard
SEUR
Delivery costs
Delivery time
5,99 €
4-7 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
5,99 €
4-7 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
Post NL
Delivery costs
Delivery time
4,99 €
2-3 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
1990 RUB
20-40 Working days
Minimum order value
1500 RUB
Means of delivery
Partner
Standard
postnord
Delivery costs
Delivery time
49,99 SEK
2-3 Working days
Minimum order value
280 SEK
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
3,99 £
2-4 Working days
Minimum order value
£ 25
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
24,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
24,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
24,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
24,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
7,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
9,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
9,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
6,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
24,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
9,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
24,99€
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
4,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
24,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
24,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
24,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
5,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
14,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
24,99 €
2-25 Working days
Minimum order value
29,90 €
Means of delivery
Partner
Standard
DHL
Delivery costs
Delivery time
19,99 €
2-25 Working days
Minimum order value
29,90 €

Returns

Terms of revocation

Power of revocation

You have the right to withdraw from this agreement within fourteen days without stating a reason. The period of revocation is fourteen days from the date on which the goods were accepted by you or by a third person appointed by you, who is not the carrier. In order to exercise your right of revocation, you must notify us -

dress-for-less GmbH
Mönchhofallee 1
D-65451 Kelsterbach
Germany

Telefon: +49 (0) 1806 3675377
Telefax: +49 (0) 1805 7467329

E-Mail: service@dress-for-less.de

- in an unequivocal statement (e.g. letter sent by post, telefax or e-mail) of your decision to withdraw from the agreement. You may use the attached sample revocation form, however, this is not mandatory. Sending notification of your intention to exercise your right of revocation prior to expiry of the period of revocation shall be sufficient to comply with the period of revocation. Consequences of revocation If you withdraw from this agreement, we shall refund all payments that we have received from you, including delivery costs (with the exception of additional costs that arise if you have selected a form of delivery other than the cheapest form of standard delivery offered by us) without undue delay and within fourteen days at the latest from the date on which we received the notice of revocation. For this refund we use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

We may refuse the refund until the goods have been returned to us or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us -


Returns address:
dress-for-less GmbH
Abteilung Retouren
Mönchhofallee 1
D-65451 Kelsterbach
Germany

Fax: +49 (0) 1805 Shopfax / +49 (0) 1805 7467329
(Shopfax. 0,14 €/min in the German network, max 0,42 €/min in the mobile network))

E-Mail: service@dress-for-less.de


- without undue delay and, at all events, within fourteen days at the latest from the date on which you notified us of your withdrawal from the agreement. The deadline shall be deemed to have been complied with if the goods are dispatched prior to expiry of the deadline. The immediate costs of returning the goods are borne by us. You shall only be required to compensate any loss of value if said loss of value can be attributed to any unnecessary handling of the goods for the purpose of testing the condition, properties and functionality of said goods.

End of terms of revocation

Payment method

Credit card

Payment by credit card involves the order amount being reserved from your card at the time of the order and charged to your card on dispatch of the order. For payment to be processed you require your card number, expiry date and where applicable the imprinted name and security code.

The security code is a specially used safety function of credit card companies, through whose enquiries/entries will warrant the physical agreement of the credit card used to order.

You will find the 3-digit proof number on the back of your VISA, MasterCard /Eurocard credit card.

With American Express The 4 digit security code can be found on the front printed on the right hand side

Paypal

Do you already have a PayPal account?

You will be forwarded to a PayPal payment page during the payment process. After making a successful payment using PayPal, you will be led back to the dress-for-less order confirmation page.

Please note: Always make sure that you have sufficient credit on your PayPal account so that your transaction can be carried out successfully.

You don't yet have a PayPal account?

In order to make payments using PayPal we suggest that you open a free account with PayPal. You can do this either during the checkout procedure at dress-for-less order, or on the following website: www.paypal.com

Prepayment

In order to make a prepaid purchase order, please transfer the entire invoiced amount to the account details as shown below. We will only send your ordered goods to you once the correct amount is visible in our account. This payment method has no further costs, as is the case with cash on delivery.

Please note that bank transactions (including online) can take up to three working days to be completed.

When transferring the funds to us, please do not forget to enter your name in the transaction details. It is also necessary that you include your order number in the "transaction purpose" field. This simplifies the processing of your order and ensures that you will receive your goods faster.

Please use the following account details when ordering within Netherlands:


account holder:

DRESS FOR LESS

IBAN:

DE25 3701 0050 0979 5175 03

Bank:

Postbank Köln

BIC (S.W.I.F.T.):

PBNKDEFF

Sofort

www.sofort.com is a new, innovative online payment solution certified by the well known German quality assurance institute: the TÜV. SOFORT Banking has been developed and launched by SOFORT GmbH SOFORT Banking requires only your online-banking data, e.g. account number, clearing number, PIN and TAN. Everything else will be carried out by SOFORT Banking.


Using the secure online payment form of SOFORT Banking you can automatically and instantly transfer money from your online bank account to the bank account of dress-for-less order. For customers SOFORT Banking is absolutely free and provides several direct benefits. The most important benefit lies in the fast delivery of your order. Following the notification of a successful transaction order, we can ship the products immediately or within two working days.


SOFORT Banking has developed a broad security concept beating most of other online payment systems. Click here for more information about security of Instant-Payment.


In addition to all other security measures, SOFORT Banking is also covered by an insurance policy* against fraud. Therefore customers are insured within the conditions of the insurance up to 5000 Euro for every single transaction. Click here for more information about the insurance policy.


* Notice:
SOFORT Banking has not experienced any case of PIN/TAN fraud. By way of precaution we may draw your attention to the fact that many banks and savings banks may disclaim liability in case of fraud. This may lead the refusal of the bank to cover any damages caused. In order to prevent the customer from any risks the SOFORT GmbH has signed an insurance policy. View policy conditions for more information.

About dress-for-less

About dress-for-less

Welcome to dress-for-less.com - Europe's leading online designer fashion outlet.

At dress-for-less you can find exclusive products by leading brands/designers from around the world. All of this, and only of the best quality and prices for you!

Top designer and branded fashions at attractive prices!

dress-for-less is the designer outlet specialising in fashionable, reasonably priced designer and branded goods. We constantly search the globe for the best & most reasonably priced bargains from the fashion world. We buy the best and most attractively priced items from overproduction, remains and end of season stock for you. By no means is any of our stock second class or of inferior quality. With dress-for-less you can always be certain of getting one thing: The highest quality designer and branded goods at the lowest prices.

Our product range is large - but what you see in the shop today can already be sold out by tomorrow.

The answer is to snap up items. The availability of items is updated by the second. Therefore items you have just seen can sell out in an instant and are automatically deleted from the website.

Be informed of our latest offers!

Our product range comprises approx. 12.000 items and you can find new offers on our website daily. Therefore it is worth looking at our site frequently or signing up to our newsletter which briefly informs you of attractive new arrivals and exclusive offers.

Your purchase with dress-for-less is completely safe and risk-free.

We pay special attention to the security and confidentiality of your data. The security protocols (SSL) employed by us are always of the highest level and your data is used only for the handling of your orders.

Our top priority is to provide you with a great shopping experience.

Our technology partner EXASOL AG passionately and wholeheartedly assists us with improving your shopping experience. We adapt our choice of products to your individual needs by analysing data and information at an incomparable speed - 24/7.